LEAD LEARNING SOLUTIONS IMPLEMENTATION SPECIALIST

Company: Discover Financial Services, Inc.
Location: Chicago
Posted on: October 27, 2024

Job Description:

Lead Learning Solutions Implementation SpecialistWith us, you'll do meaningful work from Day 1. Our collaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed Together. And we mean it - we want you to grow and make a difference at one of the world's leading digital banking and payments companies. We value what makes you unique so that you have an opportunity to shine.Come build your future, while being the reason millions of people find a brighter financial future with Discover.Job Description:What You'll DoAs the Lead Learning Solutions Implementation Specialist, you will ensure the successful implementation of consumer-grade "white glove" learning experiences, performance strategies, and resources for enterprise training and development programs. Through partnering with Talent Development Program Managers and Operations Specialists, you will lead core operational processes including project management, on-site events and training delivery, vendor management, invoices and chargebacks, and reporting.How You'll Do It

• Responsible for managing professional development and leadership development program implementations. Sets the annual schedule, provides logistical support to execute course registration, leads training delivery, monitors enrollment, and organizes materials, equipment, and classrooms.
• Manages the contracting process for vendors. Partners with other groups to contract for training services and products. Trains others on the process. Negotiates with vendors and performs risk assessments. Identifies opportunities to improve the contracting processes and implements changes. Develops procedures, job aids, user guides, and templates to streamline processes and improve job functions.
• Monitors metrics to ensure effective resource utilization and quality of external facilitators. Assesses and monitors program utilization, tracking metrics, and provides program reports. Ensures a process is in place for monitoring external vendors.
• Manages the budget and chargeback processes for leadership development and professional development offerings. Leverages appropriate reporting and tracking to ensure break-even of the electing training budget.
• Facilitates the instructor certification and onboarding processes. Ensures basic instructor requirements are met and maintained.
• Develops and manages marketing and communications plans.Qualifications You'll Need
  
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  The Basics
  • Bachelor's degree in Education, Business Administration and Management, Communications or related field.
  • 6+ years in Banking, payments, training coordination, communication, business analysis, business, or related field.Physical and Cognitive Requirements
    The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable a qualified individual with disabilities to perform the essential functions of the position as required by federal, state, and local laws:
    • Does this job require remaining in a stationary position, including but not limited to, primarily sitting and standing? Primarily remain in a stationary position.
    • Does this job require the ability to move about inside or outside the work environment to complete the major responsibilities of the job? Occasionally move about the work environment to complete the major responsibilities of the job.
    • Does this job require the ability to transport physical objects? Ability to transport physical objects up to 25 pounds.
    • Primarily, where is this job performed? Primarily performed indoors in an office setting.
    • Does this job require the ability to operate equipment or machinery? Ability to operate office equipment such as but not limited to computer, telephone, printer, and calculator.
    • Does the job require travel? No.
    • Does this role require testing or assessments to measure the ability to perform the job? No.Bonus Points If You Have
      • Master's degree in Education, Business Administration and Management, Communications or related field.
      • 8+ years in Banking, payments, training coordination, communication, business analysis, business, or related field.
      • Strong stakeholder management skills, including the ability to drive and manage work through others.
      • Experience working in a cross-functional environment with multiple partners to achieve program goals.Discover will not sponsor or transfer employment work visas for this position. Applicants must be currently authorized to work in the United States on a full-time basis.Application Deadline: The application window for this position is anticipated to close on Oct-15-2024. We encourage you to apply as soon as possible. The posting may be available past this date, but it is not guaranteed.
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Keywords: Discover Financial Services, Inc., Joliet , LEAD LEARNING SOLUTIONS IMPLEMENTATION SPECIALIST, Other , Chicago, Illinois