Customer Success Manager Small Law

Company: VirtualVocations
Location: Lincolnwood
Posted on: November 13, 2024

Job Description:

A company is looking for a Customer Success Manager, Small Law.

Key Responsibilities

Analyze product usage data to improve customer satisfaction and retention rates
Develop and implement onboarding and training initiatives for small law firm customers
Collaborate with cross-functional teams to ensure customer needs are met

Required Qualifications

Law degree or formal legal education, or substantial experience working with law firms
Experience in a Customer Success role or similar customer-facing position
Interest in learning about new technology and software, particularly generative AI
Experience training and interacting with customers regularly
Personable with a positive attitude and a desire to help customers

Keywords: VirtualVocations, Joliet , Customer Success Manager Small Law, Executive , Lincolnwood, Illinois

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